Throughout my years of cycling and teaching as a spin instructor you can bet I have heard my fair share of horror stories about bad bike shops. Stories of people getting the wrong advice on which bike to buy (so a shop can move their inventory), ridiculous charges for repairs, being sold the wrong size bike, bike tune ups gone wrong, etc. Some so bad that I would love to list their names here, but I’ll leave that to Karma.
When I was in Ontario I had a few choice shops, and usually each race season there was one gifted mechanic who was the only one I would let lay hands on my bikes! Since moving to Vancouver I have bounced between shops because I haven’t found a shop that meets the following criteria (a good list when deciding which shop you are going to rely on):
- Good selection and knowledge of product:
You want a shop that carries a variety of brands (for bikes and otherwise) so you know you’re not getting pushed into a product because they need to move inventory. You also want the peace of mind that the staff KNOW what they are recommending, and can compare brands for you. - Great customer service: (aka. they care that you shop there):
My rule of thumb is that if I have purchased some product and had my bike serviced at a shop (which means I should now be in their database with all my vitals) and I come back a third time and they don’t know my name I don’t go back!! (FYI: I always introduce myself to the team member helping me and ask their name.) Bottom line: I want to feel welcome where I drop my $$.Oh, I should also add: approachability. I should always feel like I can approach any of the staff with a question no matter how dumb! If I get ignored, get attitude, or feel like someone is being condescending, I’m outta there! I also watch how they work with beginner riders, this is a big indication as to how they treat all their customers, as new riders deserve time, patience and explanation.
- I am comfortable asking questions and trust their advice.
’nuff said. - They don’t bash your brand of choice:
Everyone has their own opinion on what brand of bike they like to ride. If I take my bike in to be serviced and it’s not a brand they carry, I don’t want to hear about why what I ride sucks. - They aren’t always on the upsell:
I am okay with a staff memeber who knows me and knows what I am up to (ie. the BC Bike Race) making a product recommendation to improve my riding experience. But I’m not okay with a shop who pushes someone’s budget just to see how much they can profit from them. I’m also not with the mechanics always replacing parts with new parts just ’cause they can. - Expert Knowledge:
Everyone that works there should know their stuff and ride/use what they recommend!! Now each person doesn’t have to know everything, but they should be an expert on something to do with their clients, and when they don’t know, pass you on to the person there that is. - My Bike is returned FIXED!!
This might seem like a no brainer, but you’d be surprised how many times I have dropped my bike off to be fixed, paid a big sum of $$, and got on the trail to encounter the SAME problem!!! Nothing annoys me more.Now granted, sometimes, some problems require some trouble shooting and tweaking. So if I have to take it back, then they should be more than happy to resolve the issue without recharging me for the labour.
Soooooo……..why did the topic of this article come up?!
Because I am excited to say that after 5 years of searching I have finally found my shop of choice who EXCEEDS my list above. Actually it was Vik who bugged and bugged me to go to them, as other shops fumbled and failed my expectations. And we are SO thrilled with this shop that we are now proudly racing under their name at th BC Bike Race…….
So………….if you are looking for a top notch shop in Vancouver, even if you have to drive a little farther, I 100% recommend: OBSESSION BIKES
, ask for James and tell him Karley & Vik sent you!!


